13th European Conference on Knowledge Management (ECKM-2012) being held at Universidad Politécnica de Cartagena, Spain On the 6-7 September 2012 has been excellent, but as usual we have had a number of requests for extensions. Therefore we are holding the call open until 3rd of March 2012. So now would be a good time to circulate the call for papers to your contacts one more time. We only required an abstract at this time and you will find a full call for papers, including a pdf to download at: http://academic-conferences.org/eckm/eckm2012/eckm12-call-papers.htm The world economy in which we are living poses challenges that lead to a realization that 'more of the same' will be difficult to sustain. This provides an illustration that, in order to create new or modified knowledge practices, strengthen customer relationships and thus positively influence customer satisfaction, organizations must be flexible in configuring (combining) knowledge and knowledge structures in a way that is appropriate for delivering value to the customer. It must simultaneously develop effective strategies for updating the knowledge of its staff members necessary for underpinning the creation and delivery of appropriate knowledge services. Thus, unlearning (forgetting) becomes a critical means for organizational success. The ECKM community of scholars has already initiated dialogue that links its particular strengths to innovation issues. This conference aims to further that dialogue by attracting leading edge work that leverages the ECKM community's in-depth understanding of learning and unlearning to better understand knowledge management. Our aim is to stimulate breakthrough research streams linking learning, unlearning and knowledge management