Yesterday I downloaded Norton Antivirus 2008 on my laptop, and since then I cannot get online. Somehow it wiped out my network connections. After an hour of trying to figure out and fix the problem over the phone my bf got impatient. Then I got on my desktop and on the Norton website found their step-by-step fix of the problem. And guess what? It didn't work. I've been screwing around with different set-ups for another hour, and then Norton came up with the page, saying that they cannot figure this problem out, and please call this #. It took about 20 mins to finally get through to the tech support person. After I've explained what happened and what I've already done he instructed me to remove the Norton from my laptop, which I did. And then the internet connection still didn't work. He suggested that I call the ISP, because it's not the Norton, but I have an issue with my provider. When I told him that it's not the provider, because my signal is perfect and I get online on the desk top with the same wire(the laptop doesn't have a wireless connection), he said that he was sorry but I have to call the provider and wished me a good night. I was furious. And still am. So no laptop for a week, till Jon gets to it. Because I don't think I can manually set up a network connection on my own. I need help.