Письмо от португальского менеджера,полученое вчера.


Good Afternoon Mr ХХХХ,

I have been trying to contact you via your mobile but without sucess.
In first place we would like to apoligise for all the delays in the delivery of your parcel.
Also we have the information that the driver was rude.
Could you please explain to us exactlly what was the problem (we don´t have acess to the complain) so that we can check with the drivers responsable this case.
The information that we have acess to explains that the driver was rude and didn't what to help. Can you please give us further information of what happened.
We have identified the driver who made this delivery, but we need to now details in order to proceed the more correct way.
Once more we apoligise for all this problem.
Waiting for your reply,

Best Regards

Monica Afonso
Customer Service Agent

General Logistics Systems Portugal Lda
Núcleo Empresarial da Venda do Pinheiro
Quinta dos Estrangeiros
Pavilhão F do Edifício 3, Bloco 1
2669-908 Venda do Pinheiro
Portugal

T: +351 219667100
F: +351 219667192
E: cs-lisboa@gls-portugal.com

www.gls-portugal.com