The 2019 Capgemini research institute’s report published after a research on the use of chat assistants showed a drastic 76% increase in customer satisfaction from organizations where chat assistants where built and incorporated into their services. But how does Dialogflow, a product from Google’s ecosystem, aid developers in building chat assistants and contribute to this quota?

https://smashingmagazine.com/2020/12/conversational-nlp-enabled-chatbot-google-dialogflow/